The Rip Off Britain team is ready to tackle the issues that most matter to you - from bills and bad customer service, to holidays and food.
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Episode 20 10x20
Gloria Hunniford, Angela Rippon and Julia Somerville battle on behalf of viewers who feel they have had a raw deal, including the homeowners who say their new-build properties have fallen far short of expectations - and it has not been easy to get their problems resolved. Plus the jobseekers who have been left out of pocket and wondering if a line has been crossed between work experience and exploitation. And, after complaints of unexpected costs and charges, why some say a shake-up of the funeral industry has been a long time coming.
Episode 19 10x19
Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies that viewers say have let them down. One man reveals how he took on the insurance firm who had been overcharging his mother for 30 years. Plus why some of the biggest online retailers still haven't managed to stop fake or counterfeit goods being sold on their sites, and a bumper visit to the the programme's pop-up shop includes advice on recycling mobile phones, and the case of a new chair that mysteriously changed colour.
Episode 18 10x18
Julia Somerville, Gloria Hunniford and Angela Rippon investigate situations where viewers don't feel they have had what they paid for, meeting customers of one of the biggest names in the bathroom business who now bitterly regret handing over their cash. Plus the sofa specialist that has left some viewers feeling distinctly uncomfortable, and with an increasing number of bus passengers across the country feeling cut off thanks to so many routes being cut or slashed, how locals in one area have come together to find a solution.
Episode 17 10x17
Gloria Hunniford, Angela Rippon and Julia Somerville expose the latest scams targeting people who can least afford to lose their cash, including the country's fastest-growing financial fraud and a scam that sees desperate jobseekers offered a bogus opportunity that could leave them thousands of pounds out of pocket. Plus how a pensioner who had been tricked into handing over her cash has turned the tables on the fraudsters to become a secret weapon in the war against scammers.
Episode 16 10x16
Angela Rippon, Gloria Hunniford and Julia Somerville reveal some surprisingly simple ways to save money. The team investigates if it's worth swallowing the extra cost of big-brand medicines, or if the cheaper alternatives will do exactly the same job. Plus why some viewers say the online estate agents shaking up the business of selling a home may not always deliver what is expected. And, with millions of people paying more than necessary on bills, there is advice to avoid losing out.
Episode 15 10x15
Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers have been badly let down by the companies or individuals they've paid money to. Among today's stories, a builder who's left a trail of unhappy customers in his wake - and a solution that could finally put an end to similar cases. Plus the fundraisers forced to go the extra mile when the money they'd raised never reached the charity it was supposed to go to, and the families left devastated when the cash they'd handed over to help realise their children's dreams didn't get them what they were promised.
Episode 14 10x14
Angela Rippon, Gloria Hunniford and Julia Somerville reveal alarming ways you could be caught out by catches in terms and conditions, and left hundreds of pounds out of pocket as a result. Among the stories, the incredible double whammy that means if crooks hijack your car's hi-tech systems and steal it, you may not be covered by your insurance. Plus one couple's battle over whether their home is fit to be called habitable, and the simple mistake that's led to tens of thousands of drivers being pursued for money they didn't think they had to pay.
Episode 13 10x13
Julia Somerville, Angela Rippon and Gloria Hunniford investigate shocking examples of identity theft and ask if big companies are doing enough to keep our personal details safe from fraudsters. As scams hit a record high, a test reveals which of the big-name banks experts reckon has the best online security, and the team discovers how our most valuable information is now being bought and sold quite openly for just a few pounds online. Could your data be up for sale? Plus a fraud that could leave you being pursued for debts you don't owe.
Episode 12 10x12
Gloria Hunniford, Angela Rippon and Julia Somerville lift the bonnet on the secret history of thousands of second-hand cars. Could yours be among the growing number that have been clocked? Also today, the shocking state of rental properties that landlords don't keep up to scratch; the team exposes the highly unusual treatment one customer received from an exclusive dating agency that charges thousands to be on its books; and the programme's team of experts tackles more problems at the Rip Off Britain pop-up shop.
Episode 11 10x11
Gloria Hunniford, Angela Rippon and Julia Somerville expose the shocking ways some couriers behave with your deliveries - throwing them over walls, and in one case - caught on camera - pulling off a family's letterbox. With the number of potholes on British roads increasing, and drivers furious at having to shell out hundreds of pounds on repair bills, a new way to tackle the problem is revealed. And why deaf and hard of hearing customers feel badly let down by companies they say are leaving them out in the cold.